{"id":19420,"date":"2021-05-27T07:47:36","date_gmt":"2021-05-27T05:47:36","guid":{"rendered":"https:\/\/swissgo.tech\/return-policy\/"},"modified":"2024-01-25T16:35:56","modified_gmt":"2024-01-25T15:35:56","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/swissgo.tech\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\n

RETURN POLICIES<\/strong><\/h1>\n\n

AP PHOTO accepts the return of a product in the following circumstances:<\/p>\n\n

Defective product or erroneous shipment<\/strong><\/h3>\n\n

You have 30 days to return a product from the moment you receive it at your home if it is defective or the shipment has been erroneous. In this case, the costs of collecting and shipping the new product will be borne by us. To do this, you must contact AP PHOTO by sending a message to the email address \n soporte@swissgo.tech<\/a>\n<\/strong> the following details:<\/p>\n\n

    \n
  1. Order number and date<\/li>\n\n\n\n
  2. Name of the item(s)<\/li>\n\n\n\n
  3. Reason for return<\/li>\n\n\n\n
  4. Pick-up address of the product you wish to return (it is very important that you attach the invoice to the package)<\/li>\n<\/ol>\n\n

    Right of withdrawal<\/strong><\/h3>\n\n

    In accordance with applicable legislation, you have 14 calendar days to return a product from the moment you receive it at your home if you are not satisfied.<\/p>\n\n

    After the end of the 14 calendar day period, swiss+go will not accept returns due to withdrawal of product purchases.<\/p>\n\n

    Returns made within the deadline will not incur any penalty. However, the customer must bear the shipping costs of the return<\/strong>.<\/p>\n\n

    For information purposes and unless the specific terms and conditions of sale provide for a different cost due to the particularity of the product to be returned, the return shipping costs in the case of using the swiss+go return system they are currently \u20ac9.95<\/strong> for the Peninsula or Balearic Islands and \u20ac15.95 for countries of the European Union.<\/p>\n\n

    The Customer has the right to return the Products at his\/her own expense without using the swiss+go returns system. In this case, the costs of collecting and returning the product will be borne by the customer, who must send the products to be returned through the same type of shipping that was used to send them their purchase.<\/p>\n\n

    However, swiss+go recommends choosing a service with acknowledgement of receipt. We reserve the right to refuse returned products with a counter-bag at swiss+go’s expense; We will not take care of cases where the product is not received.<\/p>\n\n

    To be eligible for a return, your product must be unused and in the same condition you received it. It must also be in the original packaging.<\/p>\n\n

    The refund will be made once it has been confirmed that we have received the product in perfect condition, unused and unsealed, and within a maximum period of 14 days from the date of receipt of the notification of withdrawal from the consumer.<\/em><\/mark><\/mark><\/p>\n\n

    To exercise your right of withdrawal, you must contact AP PHOTO by sending a message to the following email address \n soporte@swissgo.tech<\/a>\n<\/strong> the following details:<\/p>\n\n

      \n
    1. Order Number & Date<\/li>\n\n\n\n
    2. Name of the item(s).<\/li>\n\n\n\n
    3. Reason for return. (Optional)<\/li>\n<\/ol>\n\n

      Returns Not Accepted<\/strong><\/h3>\n\n

      Returns of the following products will not be accepted, as established in Royal Legislative Decree 1\/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws:<\/p>\n\n