{"id":20824,"date":"2021-07-12T08:39:10","date_gmt":"2021-07-12T06:39:10","guid":{"rendered":"https:\/\/swissgo.tech\/frequently-asked-questions\/"},"modified":"2026-05-08T08:28:00","modified_gmt":"2026-05-08T06:28:00","slug":"faqs","status":"publish","type":"page","link":"https:\/\/swissgo.tech\/en\/faqs\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\n<div class=\"container section-title-container\" ><h1 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Frequently asked questions<\/span><b aria-hidden=\"true\"><\/b><\/h1><\/div>\n\n\n\t<section class=\"section\" id=\"section_285698735\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<h3 class=\"accordion_title\">Electric Bikes<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-3728858478\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3728858478-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-they-work?\" aria-expanded=\"false\" aria-controls=\"accordion-3728858478-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do they work?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3728858478-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3728858478-label\">\n\t\t\t\n\n<p>Bicycles have a sensor on the pedal that activates the motor automatically when we start pedaling, and another on the brake that stops it if we press it. We have 3 speeds to regulate the help we want. For the rest they are normal bikes, only more fun.  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3546366173\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3546366173-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-they-approved?\" aria-expanded=\"false\" aria-controls=\"accordion-3546366173-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are they approved?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3546366173-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3546366173-label\">\n\t\t\t\n\n<p>Yes, both the BK14 and the BK16 are considered EPAC (<em>Electronically Power Assisted Cycles<\/em>) or pedal-assisted and are subject to the same traffic rules as conventional bicycles, being able to ride on the same type of roads and under the same conditions.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2723079922\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2723079922-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-250w-enough?\" aria-expanded=\"false\" aria-controls=\"accordion-2723079922-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is 250W enough?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2723079922-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2723079922-label\">\n\t\t\t\n\n<p>250 W is the legal limit for pedal-assist bikes. As it supports the force exerted on the pedals, you can climb hills without problems. On the flat, the engine is limited to 25 km\/h by regulations, although it has plenty of power&#8230;  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3040836650\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3040836650-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-do-they-have-the-engine-behind-them?\" aria-expanded=\"false\" aria-controls=\"accordion-3040836650-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Why do they have the engine behind them?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3040836650-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3040836650-label\">\n\t\t\t\n\n<p>Although it seems easier to put the engine in front, the rear engine is safer, as it will prevent the wheel from slipping when taking a wet corner, for example.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-864901376\" class=\"accordion-item\">\n\t\t<a id=\"accordion-864901376-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-the-battery-be-removed-from-the-bike?\" aria-expanded=\"false\" aria-controls=\"accordion-864901376-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can the battery be removed from the bike?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-864901376-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-864901376-label\">\n\t\t\t\n\n<p>In the BK-16 the battery is removable and has a lock to lock it. If you can&#8217;t or don&#8217;t want to take the bike home, you can take the battery out in seconds and charge it with the same charger <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1201710104\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1201710104-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-if-the-battery-dies?\" aria-expanded=\"false\" aria-controls=\"accordion-1201710104-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What happens if the battery dies?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1201710104-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1201710104-label\">\n\t\t\t\n\n<p>Although it is somewhat unusual, since they have a range of about 50 km, if the battery runs out they still work like a conventional bicycle, unlike scooters.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-247149321\" class=\"accordion-item\">\n\t\t<a id=\"accordion-247149321-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-maximum-speed?\" aria-expanded=\"false\" aria-controls=\"accordion-247149321-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is the maximum speed?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-247149321-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-247149321-label\">\n\t\t\t\n\n<p>By regulation, the engine is limited to 25 km\/h. From this speed, the motor stops but the bicycle can continue to increase speed, either because we pedal or because we ride downhill. As soon as the speed drops below 25 km\/h, the engine will start up again.  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-374490877\" class=\"accordion-item\">\n\t\t<a id=\"accordion-374490877-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-regulations-do-i-need-to-be-aware-of?\" aria-expanded=\"false\" aria-controls=\"accordion-374490877-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What regulations do I need to be aware of?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-374490877-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-374490877-label\">\n\t\t\t\n\n<p>Although the regulations may change depending on the country or municipality, as a general rule they apply the same as conventional bicycles and scooters: they cannot circulate on pavements, pedestrian areas (except if they accompany children under 12 years of age at less than 5 km\/h). The maximum speed on the bike lanes is 30 km\/h. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1386159569\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1386159569-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-much-does-maintenance-cost?\" aria-expanded=\"false\" aria-controls=\"accordion-1386159569-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How much does maintenance cost?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1386159569-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1386159569-label\">\n\t\t\t\n\n<p>Electric motors are maintenance-free. For the rest, they have the same maintenance as a conventional bike: check screws, check the condition of the brakes and wheels and grease the chain. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3258368006\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3258368006-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-much-does-it-cost-to-charge-it?\" aria-expanded=\"false\" aria-controls=\"accordion-3258368006-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How much does it cost to charge it?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3258368006-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3258368006-label\">\n\t\t\t\n\n<p>The cost will depend on the level of battery remaining, your electricity tariff and the time of day you charge it, but around \u20ac0.03 per charge. Much less than a public transport ticket. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2783926542\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2783926542-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-maintain-it?\" aria-expanded=\"false\" aria-controls=\"accordion-2783926542-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I maintain it?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2783926542-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2783926542-label\">\n\t\t\t\n\n<p>For any maintenance or repair task out of warranty you have two options: as most of the components are common to other bikes, you can go to the trusted workshop in your city. If you want to send it to us, we have our own technical service in Barcelona and the Canary Islands.  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2987986599\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2987986599-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-do-i-have-to-do-to-send-you-the-bike?\" aria-expanded=\"false\" aria-controls=\"accordion-2987986599-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What do I have to do to send you the bike?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2987986599-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2987986599-label\">\n\t\t\t\n\n<p>Contact us by phone 93 729 20 40. We will give you an approximate quote and give you the details for the pick-up <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-512251663\" class=\"accordion-item\">\n\t\t<a id=\"accordion-512251663-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-ship-from-the-canary-islands?-what-about-the-technical-service?-do-i-have-to-send-the-bike-to-the-mainland?-%20\" aria-expanded=\"false\" aria-controls=\"accordion-512251663-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you ship from the Canary Islands? What about the technical service? Do I have to send the bike to the mainland?  <\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-512251663-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-512251663-label\">\n\t\t\t\n\n<p>We have a warehouse and stock in the Canary Islands, so all shipments to the islands are made from there. Also the technical service, both for repairs and for warranty. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4202540026\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4202540026-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-does-the-warranty-work?\" aria-expanded=\"false\" aria-controls=\"accordion-4202540026-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How does the warranty work?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4202540026-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4202540026-label\">\n\t\t\t\n\n<p>The components of the bike are covered by the 2-year warranty, except for the wear elements (wheels, brake pads, discs) and the battery, which has a 6-month warranty. If you need it, you must contact us to confirm that it is a repair included and process the shipping, which will be free of charge. Repairs are carried out at our headquarters in Barcelona, except for shipments from the Canary Islands, where we also have technical service.  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_285698735 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_switchboard_short_link_id":0,"_switchboard_short_link_code":"","footnotes":""},"class_list":["post-20824","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/swissgo.tech\/en\/wp-json\/wp\/v2\/pages\/20824","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/swissgo.tech\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/swissgo.tech\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/swissgo.tech\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/swissgo.tech\/en\/wp-json\/wp\/v2\/comments?post=20824"}],"version-history":[{"count":2,"href":"https:\/\/swissgo.tech\/en\/wp-json\/wp\/v2\/pages\/20824\/revisions"}],"predecessor-version":[{"id":28478,"href":"https:\/\/swissgo.tech\/en\/wp-json\/wp\/v2\/pages\/20824\/revisions\/28478"}],"wp:attachment":[{"href":"https:\/\/swissgo.tech\/en\/wp-json\/wp\/v2\/media?parent=20824"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}