{"id":20835,"date":"2021-07-12T08:39:10","date_gmt":"2021-07-12T06:39:10","guid":{"rendered":"https:\/\/swissgo.tech\/perguntas-frequentes\/"},"modified":"2026-05-08T08:27:58","modified_gmt":"2026-05-08T06:27:58","slug":"faqs","status":"publish","type":"page","link":"https:\/\/swissgo.tech\/pt-pt\/faqs\/","title":{"rendered":"Perguntas frequentes"},"content":{"rendered":"\n<div class=\"container section-title-container\" ><h1 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Perguntas frequentes<\/span><b aria-hidden=\"true\"><\/b><\/h1><\/div>\n\n\n\t<section class=\"section\" id=\"section_1904007845\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<h3 class=\"accordion_title\">Bicicletas El\u00e9tricas<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-62056186\" class=\"accordion-item\">\n\t\t<a id=\"accordion-62056186-label\" class=\"accordion-title plain\" href=\"#accordion-item-como-funcionam?\" aria-expanded=\"false\" aria-controls=\"accordion-62056186-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como funcionam?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-62056186-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-62056186-label\">\n\t\t\t\n\n<p>As bicicletas t\u00eam um sensor no pedal que ativa o motor automaticamente quando come\u00e7amos a pedalar, e outro no trav\u00e3o que o para se o carregarmos. Temos 3 velocidades para regular a ajuda que queremos. Quanto ao resto, s\u00e3o bicicletas normais, s\u00f3 que mais divertidas.  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2848265249\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2848265249-label\" class=\"accordion-title plain\" href=\"#accordion-item-s\u00e3o-aprovados?\" aria-expanded=\"false\" aria-controls=\"accordion-2848265249-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>S\u00e3o aprovados?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2848265249-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2848265249-label\">\n\t\t\t\n\n<p>Sim, tanto a BK14 como a BK16 s\u00e3o consideradas EPAC (<em>Electronically Power Assisted Cycles<\/em>) ou pedal-assistidas e est\u00e3o sujeitas \u00e0s mesmas regras de tr\u00e2nsito que as bicicletas convencionais, podendo circular no mesmo tipo de estradas e nas mesmas condi\u00e7\u00f5es.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2666093103\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2666093103-label\" class=\"accordion-title plain\" href=\"#accordion-item-250w-\u00e9-suficiente?\" aria-expanded=\"false\" aria-controls=\"accordion-2666093103-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>250W \u00e9 suficiente?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2666093103-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2666093103-label\">\n\t\t\t\n\n<p>250 W \u00e9 o limite legal para bicicletas com assist\u00eancia ao pedal. Como suporta a for\u00e7a exercida nos pedais, pode subir colinas sem problemas. Na plataforma plana, o motor est\u00e1 limitado a 25 km\/h por regulamento, embora tenha bastante pot\u00eancia&#8230;  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2495631889\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2495631889-label\" class=\"accordion-title plain\" href=\"#accordion-item-por-que-eles-t\u00eam-o-motor-atr\u00e1s-deles?\" aria-expanded=\"false\" aria-controls=\"accordion-2495631889-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Por que eles t\u00eam o motor atr\u00e1s deles?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2495631889-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2495631889-label\">\n\t\t\t\n\n<p>Embora pare\u00e7a mais f\u00e1cil colocar o motor na frente, o motor traseiro \u00e9 mais seguro, pois evitar\u00e1 que a roda escorregue ao fazer uma curva molhada, por exemplo.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1349224183\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1349224183-label\" class=\"accordion-title plain\" href=\"#accordion-item-a-bateria-pode-ser-removida-da-moto?\" aria-expanded=\"false\" aria-controls=\"accordion-1349224183-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>A bateria pode ser removida da moto?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1349224183-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1349224183-label\">\n\t\t\t\n\n<p>No BK-16, a bateria \u00e9 remov\u00edvel e tem um bloqueio para a bloquear. Se n\u00e3o puderes ou n\u00e3o quiseres levar a bicicleta para casa, podes tirar a bateria em segundos e carreg\u00e1-la com o mesmo carregador <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1709275371\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1709275371-label\" class=\"accordion-title plain\" href=\"#accordion-item-o-que-acontece-se-a-bateria-morrer?\" aria-expanded=\"false\" aria-controls=\"accordion-1709275371-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>O que acontece se a bateria morrer?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1709275371-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1709275371-label\">\n\t\t\t\n\n<p>Apesar de ser algo invulgar, uma vez que t\u00eam uma autonomia de cerca de 50 km, se a bateria acabar ainda funcionam como uma bicicleta convencional, ao contr\u00e1rio das scooters.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3684286406\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3684286406-label\" class=\"accordion-title plain\" href=\"#accordion-item-qual-\u00e9-a-velocidade-m\u00e1xima?\" aria-expanded=\"false\" aria-controls=\"accordion-3684286406-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Qual \u00e9 a velocidade m\u00e1xima?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3684286406-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3684286406-label\">\n\t\t\t\n\n<p>Por regulamento, o motor est\u00e1 limitado a 25 km\/h. A partir desta velocidade, o motor para, mas a bicicleta pode continuar a aumentar a velocidade, seja porque pedalamos ou porque descemos. Assim que a velocidade desce abaixo dos 25 km\/h, o motor volta a arrancar.  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2251015337\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2251015337-label\" class=\"accordion-title plain\" href=\"#accordion-item-que-regulamentos-devo-conhecer?\" aria-expanded=\"false\" aria-controls=\"accordion-2251015337-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Que regulamentos devo conhecer?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2251015337-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2251015337-label\">\n\t\t\t\n\n<p>Embora os regulamentos possam variar consoante o pa\u00eds ou munic\u00edpio, regra geral aplicam-se da mesma forma que bicicletas e trotinetes convencionais: n\u00e3o podem circular em passeios, \u00e1reas pedonais (exceto se acompanharem crian\u00e7as com menos de 12 anos a menos de 5 km\/h). A velocidade m\u00e1xima nas ciclovias \u00e9 de 30 km\/h. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-123466758\" class=\"accordion-item\">\n\t\t<a id=\"accordion-123466758-label\" class=\"accordion-title plain\" href=\"#accordion-item-quanto-custa-a-manuten\u00e7\u00e3o?\" aria-expanded=\"false\" aria-controls=\"accordion-123466758-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quanto custa a manuten\u00e7\u00e3o?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-123466758-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-123466758-label\">\n\t\t\t\n\n<p>Os motores el\u00e9tricos n\u00e3o exigem manuten\u00e7\u00e3o. Para o resto, t\u00eam a mesma manuten\u00e7\u00e3o que uma bicicleta convencional: verificar os parafusos, verificar o estado dos trav\u00f5es e das rodas e lubrificar a corrente. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1022968996\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1022968996-label\" class=\"accordion-title plain\" href=\"#accordion-item-quanto-custa-cobrar?\" aria-expanded=\"false\" aria-controls=\"accordion-1022968996-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quanto custa cobrar?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1022968996-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1022968996-label\">\n\t\t\t\n\n<p>O custo depender\u00e1 do n\u00edvel de bateria restante, da sua tarifa de eletricidade e da hora do dia em que a carrega, mas cerca de \u20ac0,03 por carga. Muito menos do que um bilhete de transportes p\u00fablicos. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1516594405\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1516594405-label\" class=\"accordion-title plain\" href=\"#accordion-item-como-fa\u00e7o-para-mant\u00ea-lo?\" aria-expanded=\"false\" aria-controls=\"accordion-1516594405-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como fa\u00e7o para mant\u00ea-lo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1516594405-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1516594405-label\">\n\t\t\t\n\n<p>Para qualquer tarefa de manuten\u00e7\u00e3o ou repara\u00e7\u00e3o fora da garantia, tem duas op\u00e7\u00f5es: como a maioria dos componentes \u00e9 comum a outras bicicletas, pode ir \u00e0 oficina de confian\u00e7a na sua cidade. Se quiser envi\u00e1-lo, temos o nosso pr\u00f3prio servi\u00e7o t\u00e9cnico em Barcelona e nas Ilhas Can\u00e1rias.  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1256052059\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1256052059-label\" class=\"accordion-title plain\" href=\"#accordion-item-o-que-devo-fazer-para-lhe-enviar-a-bicicleta?\" aria-expanded=\"false\" aria-controls=\"accordion-1256052059-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>O que devo fazer para lhe enviar a bicicleta?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1256052059-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1256052059-label\">\n\t\t\t\n\n<p>Contacte-nos pelo telefone 93 729 20 40. Vamos dar-lhe um or\u00e7amento aproximado e os detalhes da recolha <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2506369373\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2506369373-label\" class=\"accordion-title plain\" href=\"#accordion-item-enviam-a-partir-das-ilhas-can\u00e1rias?-e-quanto-ao-servi\u00e7o-t\u00e9cnico?-tenho-de-enviar-a-mota-para-o-continente?-%20\" aria-expanded=\"false\" aria-controls=\"accordion-2506369373-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Enviam a partir das Ilhas Can\u00e1rias? E quanto ao servi\u00e7o t\u00e9cnico? Tenho de enviar a mota para o continente?  <\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2506369373-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2506369373-label\">\n\t\t\t\n\n<p>Temos um armaz\u00e9m e stock nas Ilhas Can\u00e1rias, por isso todos os envios para as ilhas s\u00e3o feitos a partir de l\u00e1. Tamb\u00e9m o servi\u00e7o t\u00e9cnico, tanto para repara\u00e7\u00f5es como para garantias. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3727123063\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3727123063-label\" class=\"accordion-title plain\" href=\"#accordion-item-como-funciona-a-garantia?\" aria-expanded=\"false\" aria-controls=\"accordion-3727123063-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como funciona a garantia?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3727123063-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3727123063-label\">\n\t\t\t\n\n<p>Os componentes da mota est\u00e3o cobertos pela garantia de 2 anos, exceto os elementos de desgaste (rodas, pastilhas de trav\u00e3o, discos) e a bateria, que tem garantia de 6 meses. Se precisar, deve contactar-nos para confirmar que a repara\u00e7\u00e3o est\u00e1 inclu\u00edda e processar o envio, que ser\u00e1 gratuito. As repara\u00e7\u00f5es s\u00e3o realizadas na nossa sede em Barcelona, exceto para remessas das Ilhas Can\u00e1rias, onde tamb\u00e9m temos servi\u00e7o t\u00e9cnico.  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1904007845 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_switchboard_short_link_id":0,"_switchboard_short_link_code":"","footnotes":""},"class_list":["post-20835","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/swissgo.tech\/pt-pt\/wp-json\/wp\/v2\/pages\/20835","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/swissgo.tech\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/swissgo.tech\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/swissgo.tech\/pt-pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/swissgo.tech\/pt-pt\/wp-json\/wp\/v2\/comments?post=20835"}],"version-history":[{"count":2,"href":"https:\/\/swissgo.tech\/pt-pt\/wp-json\/wp\/v2\/pages\/20835\/revisions"}],"predecessor-version":[{"id":28474,"href":"https:\/\/swissgo.tech\/pt-pt\/wp-json\/wp\/v2\/pages\/20835\/revisions\/28474"}],"wp:attachment":[{"href":"https:\/\/swissgo.tech\/pt-pt\/wp-json\/wp\/v2\/media?parent=20835"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}