Frequent questions

Electric bikes

The bicycles have a sensor on the pedal that automatically activates the motor when we start pedalling, and another on the brake that stops it if we press it. We have 3 speeds to regulate the help we want. For the rest they are normal bikes, only more fun.

Yes, both the BK14 and the BK16 are considered EPAC (Electronically Power Assisted Cycles) or assisted pedaling and are subject to the same traffic regulations as conventional bicycles, being able to ride on the same type of roads and under the same conditions.

250 W is the legal limit for pedal assist bikes. Being a support for the force exerted on the pedals, you can climb hills without problems. On the flat, the engine is limited to 25 km/h by regulations, although it has plenty of power...

Although it seems easier to put the engine in front, the rear engine is safer, since it will prevent the wheel from slipping when cornering in the wet, for example.

In the BK-16 the battery is removable and has a lock to lock it. If you can't or don't want to get the bike home, you can remove the battery in seconds and charge it with the same charger

Although it is somewhat unusual, since they have a range of about 50 km, if the battery runs out they continue to function like a conventional bicycle, unlike scooters.

By regulation, the engine is limited to 25 km/h. From this speed, the motor stops but the bicycle can continue to increase speed, either because we are pedaling or because we are going downhill. As soon as the speed drops below 25 km/h the engine will restart.

Although the regulations may change depending on the country or municipality, as a general rule the same apply as for conventional bicycles and scooters: they cannot ride on sidewalks, pedestrian areas (except if they accompany children under 12 years of age less than 5 km /h). The maximum speed on the bike lanes is 30 km/h.

Electric motors are maintenance free. For the rest, they have the same maintenance as a conventional bike: check the screws, check the condition of the brakes and wheels, and lubricate the chain.

The cost will depend on the remaining battery level, your electricity rate and the time of day you charge it, but around €0.03 per charge. Much less than a public transport ticket.

For any out-of-warranty maintenance or repair task, you have two options: as most of the components are common to other bikes, you can go to a trusted workshop in your city. If you want to send it to us, we have our own technical service in Barcelona and the Canary Islands. 

Get in touch with us by phone 93 729 20 40. We will give you an approximate budget and we will give you the details for the collection

We have a warehouse and stock in the Canary Islands, so all shipments to the islands are made from there. Also the technical service, both for repairs and for warranty.

The bicycle components are covered by a 2-year warranty, except for wear items (wheels, brake pads, discs) and the battery, which has a 6-month warranty. If you need it, you must contact us to confirm that it is a repair included and process the shipment, which will be free of charge. Repairs are carried out at our headquarters in Barcelona, except for shipments from the Canary Islands, where we also have technical service.