Frequent questions

Electric bikes

How do they work?

These Bicycles have a sensor in the pedal that activates the motor automatically when you start pedaling. There is another sensor in the brake that stops the brake when pressed. There are 3 speeds to regulate the help we want. In all other ways they are normal bikes, only more fun.

Are they approved?

Yes, both the BK14 and BK16 are considered EPAC (Electronically Power Assisted Cycles) or assisted pedaling and are subject to the same traffic regulations as conventional bicycles and may circulate on the same type of roads and under the same conditions.

Is 250W enough?

250 W is the legal limit for bikes with assisted pedaling. It acts as a support to the force exerted on the pedals so you can climb hills without problems. On flat land, the engine is limited to 25 km / h by regulations, although it has plenty of power ...

Why do they have the engine at the back?

Although it seems easier to put the engine in front, the rear engine is safer. For example, it will prevent the wheel from slipping when cornering in wet conditions.

Can the battery be removed from the bike?

In the BK-16 the battery is removable and has a lock to lock it. If you cannot or do not want to take the bike home, you can remove the battery in seconds and charge it with the same charger

What happens if the battery runs out?

Although it is unusual since they have a range of about 50 km, if the battery runs out they still work like a conventional bicycle, unlike scooters.

What is the maximum speed?

By regulation, the engine is limited to 25 km / h. At this speed, the motor stops but the bicycle can continue to increase speed, from pedaling or traveling down a slope. As soon as the speed drops below 25 km / h the engine will restart.

What regulations should I take into account?

Although the regulations may change according to the country or municipality, in general the same rules apply to eBikes as to conventional bicycles and scooters: they cannot circulate on sidewalks, pedestrian areas (except if they accompany children under 12 years of age within 5 km / h). The maximum speed in bike lanes is 30 km / h.

How much does the maintenance cost?

Electric motors are maintenance-free. For the other parts, they have the same maintenance as a conventional bike: check hardware, check the condition of brakes and wheels and grease the chain.

How much does it cost to charge?

The cost will depend on the remaining battery level, your electricity rate and the time of day you charge it, but around € 0.03 per charge. Much less than a public transport ticket.

How do I maintain it?

For any out-of-warranty maintenance or repair task you have two options: as most of the components are common to other bikes, you can go to the trusted workshop in your city. If you want to send it to us, we have our own technical service in Barcelona and the Canary Islands. 

What do I have to do to send you the bike?

Get in touch with us by phone 93 729 20 40. We will give you an approximate budget and we will give you the details for the collection

Do you ship from the Canary Islands? And the technical service? Do I have to send the bike to the peninsula?

We have a warehouse and stock in the Canary Islands, so all shipments to the islands are made from there. There is also technical service, both for repairs and warranty.

How does the warranty work?

The bicycle components are covered by the 2-year warranty, except for wear parts (wheels, brake pads, discs) and the battery, which has a 6-month warranty. If you need it, you must contact us to confirm that it is a repair included in the warranty and to process the shipment, which will be free. Repairs are carried out at our headquarters in Barcelona, except for shipments from the Canary Islands, where we also have technical service.